**Braai Block Refund and Returns Policy**

At Braai Block, we are committed to providing our valued customers with the finest quality braai meals in South Africa. We take pride in our products and strive for your complete satisfaction. However, we understand that there may be instances where you need to request a refund or cancel an order. Please review our refund and returns policy below:

**1. Refund Policy:**
– We do not offer refunds for food items once they have been delivered or picked up, as food safety and hygiene are our top priorities.
– In the event of an order cancellation, a 10% cancellation fee will be withheld from the total order amount. This fee covers administrative costs associated with processing your order and subsequent cancellation.
– Please contact our customer support team at [+27 69 705 6878] within 5 minutes of placing your order if you wish to cancel. We will refund the remaining order amount after deducting the cancellation fee.

**2. Returns Policy:**
– Since we deal with perishable food items, we do not accept returns for braai meals. However, if there is an issue with your order, such as missing items or incorrect items, please contact us immediately, and we will work to resolve the issue to your satisfaction.

**Contact Us:**
If you have any questions or concerns regarding your order, please don’t hesitate to reach out to our customer support team at [Cserv@braaiblock.com]. We are here to assist you and ensure you have a delightful experience with Braai Block.

Thank you for choosing Braai Block for your braai meal needs!