**Payment Policy for Braai Block**

At Braai Block, we are committed to providing you with a seamless and convenient dining experience. To ensure efficient and secure transactions, please take note of our payment policy:

**1. Online Payments:** We exclusively accept payments made online via Electronic Funds Transfer (EFT) or Credit Card for all orders, including those placed through WhatsApp.

**2. No Cash Payments:** We do not accept cash payments for orders placed through our website or mobile apps. Cash payments may only be considered when explicitly stated otherwise by our management.

**3. Secure Transactions:** Your financial security is of utmost importance to us. When making payments online, rest assured that our payment gateway is encrypted and secure, guaranteeing the safety of your personal and financial information.

**4. WhatsApp Orders:** Orders placed via WhatsApp are also subject to our online payment policy. Payment must be made using EFT or Credit Card, and payment instructions will be provided upon order confirmation.

**5. Payment Confirmation:** Once your payment is successfully processed, you will receive a confirmation email or WhatsApp message containing your order details and expected delivery or pickup time.

We appreciate your understanding and cooperation with our payment policy, which helps us maintain the efficiency and security of our operations. If you have any questions or require assistance, please feel free to contact our customer support team.

Thank you for choosing Braai Block. We look forward to serving you delicious meals with the utmost convenience.

*Management,
Braai Block Restaurant*

**Braai Block Cancellation Policy**

At Braai Block, we are committed to providing you with the finest braai food experience in South Africa. We understand that sometimes plans change, and you may need to cancel an order. To ensure a seamless and fair process, we have established the following cancellation policy:

**Order Cancellation Timeframe:**
– Any order cancellation requested within 5 minutes of placing the order will not incur any charges.

**Cancellation Fee:**
– Orders cancelled after the initial 5-minute window will be subject to a 10% cancellation fee. This fee will be calculated based on the total order value.

**Contact Information:**
– To initiate a cancellation, please contact our Customer Service team via email at cserv@braaiblock.com or by phone at 0697056878. Please provide your order details for prompt assistance.

**Exceptions:**
– In cases of extenuating circumstances, we may consider waiving the cancellation fee. Please contact us as soon as possible if you believe your situation qualifies for an exception.

We value your business and strive to provide you with the best possible service. We hope this policy ensures transparency and fairness in our cancellation process. Thank you for choosing Braai Block for your braai food needs.

**Braai Block Online Ordering Policy**

Welcome to Braai Block! We’re thrilled to serve you through our online ordering platform. Before you proceed, please take a moment to review our terms of use, which outline the rules and guidelines governing your online ordering experience.

**1. Ordering Process:**
– To place an order, you must create an account on our website.
– Ensure the accuracy of your order details, including delivery address and contact information.
– Payments are processed securely through our trusted payment gateway.

**2. Delivery:**
– We aim to deliver your order promptly and in the best possible condition.
– Delivery fees may apply, and estimated delivery times will be provided during checkout.
– Please notify us of any delivery issues within 24 hours.

**3. Cancellations and Returns:**
– Cancellation requests must be made before the order is prepared.
– For returns or quality issues, contact our customer support within 24 hours.

**4. Privacy:**
– We respect your privacy and protect your data as per our Privacy Policy.

**5. Usage Guidelines:**
– Use our platform responsibly and respect other users.
– Unauthorized commercial use or distribution of our content is prohibited.

By using Braai Block’s online ordering platform, you agree to abide by these terms. We reserve the right to update our policy periodically, so please review it regularly. Enjoy your delicious Braai Block experience!

**Braai Block Third-Party Ordering Policy**

At Braai Block, we are committed to ensuring a seamless and delightful ordering experience for our valued customers. To streamline the resolution process for any concerns or issues that may arise during third-party orders, we kindly request that complaints related to orders placed through the Mr D App and Uber Eats App be directed to their respective platforms.

We understand the importance of prompt issue resolution, and we take pride in our efficient customer support system on the Braai Block app. For all orders made directly through our app, we pledge to address and resolve any complaints or faults within 30 minutes.

Please note that while we prioritize resolving concerns on our platform, we may not be able to address issues related to third-party applications as swiftly. We appreciate your understanding and continued support of Braai Block. Your satisfaction is our top priority.

Please Note: Orders placed without payment made will not be processed

Please read our T's & c's

Please text one of our sales agents after placing an order!

mind store operating hours before making order, we do not process orders after 19:40 Sun-Wed and 20:40 Thurs-Sat!

Please Note: Orders placed without payment made will not be processed

Please read our T's & c's

Please text one of our sales agents after placing an order!

mind our store operating hours before making order, we do not process orders after 19:40 Sun-Wed and 20:40 Thurs-Sat!