Privacy policy
**Braai Block Privacy Policy**
At Braai Block, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our chain of restaurants offering delicious braai food in South Africa.
**Information We Collect**
We may collect personal information, including but not limited to your name, contact details, payment information, and dining preferences, when you make reservations, place orders, or sign up for our loyalty program. We also collect non-personal information, such as device information and website usage data.
**How We Use Your Information**
We use your data to provide you with the best dining experience possible, including processing reservations, orders, and loyalty rewards. We may also use your information to improve our services, personalize your experience, and send you updates and promotions.
**Sharing Your Information**
We may share your information with trusted third parties, such as payment processors and marketing partners, to facilitate transactions and promotions. Your data will never be sold to third parties.
**Security Measures**
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration.
**Your Choices**
You can manage your communication preferences and update your personal information by contacting us. You have the right to access, correct, or delete your data in compliance with applicable laws.
**Policy Updates**
We may update this Privacy Policy to reflect changes in our practices. We will notify you of any material changes.
By interacting with Braai Block, you consent to the terms of this Privacy Policy. If you have any questions or concerns, please contact us at [info@braaiblock.com]. Your privacy matters to us, and we are committed to safeguarding your information.
Terms and Conditions (Terms of Service):
**Braai Block Terms and Conditions**
Welcome to Braai Block! These Terms and Conditions outline the rules and regulations governing your use of our services and website, www.braaiblock.co.za. By accessing or using our services, you agree to comply with these terms. Please read them carefully.
**1. Ordering**
1.1. Braai Block offers a range of braai meals for delivery or pickup. Orders can be placed through our website or designated platforms.
1.2. All orders are subject to availability and acceptance. We reserve the right to cancel or modify orders, and you will be notified accordingly.
**2. Payment**
2.1. Payment for orders can be made through the methods specified on our website. Prices are displayed in South African Rand (ZAR) and are inclusive of applicable taxes.
2.2. Orders must be paid in full at the time of purchase. We do not offer credit terms.
**3. Delivery**
3.1. Delivery times and areas are subject to our delivery policy, available on our website. You are responsible for providing accurate delivery information.
3.2. While we strive to meet delivery times, they are estimated and may vary due to unforeseen circumstances.
**4. Returns and Refunds**
4.1. For quality-related issues, please contact us within 24 hours of receiving your order. Refunds or replacements will be considered at our discretion.
**5. Privacy**
5.1. We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.
**6. Liability**
6.1. Braai Block is not liable for any damages, losses, or injuries arising from the use of our services, except where mandated by law.
**7. Changes**
7.1. Braai Block reserves the right to update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of the revised terms.
Thank you for choosing Braai Block. Enjoy your delicious braai meals!
Refund and Returns Policy
**Braai Block Refund and Returns Policy**
At Braai Block, we are committed to providing our valued customers with the finest quality braai meals in South Africa. We take pride in our products and strive for your complete satisfaction. However, we understand that there may be instances where you need to request a refund or cancel an order. Please review our refund and returns policy below:
**1. Refund Policy:**
– We do not offer refunds for food items once they have been delivered or picked up, as food safety and hygiene are our top priorities.
– In the event of an order cancellation, a 10% cancellation fee will be withheld from the total order amount. This fee covers administrative costs associated with processing your order and subsequent cancellation.
– Please contact our customer support team at [+27 69 705 6878] within 5 minutes of placing your order if you wish to cancel. We will refund the remaining order amount after deducting the cancellation fee.
**2. Returns Policy:**
– Since we deal with perishable food items, we do not accept returns for braai meals. However, if there is an issue with your order, such as missing items or incorrect items, please contact us immediately, and we will work to resolve the issue to your satisfaction.
**Contact Us:**
If you have any questions or concerns regarding your order, please don’t hesitate to reach out to our customer support team at [Cserv@braaiblock.com]. We are here to assist you and ensure you have a delightful experience with Braai Block.
Thank you for choosing Braai Block for your braai meal needs!
Shipping and Delivery Policy
**Shipping and Delivery Policy**
At Braai Block, we take pride in serving you the finest South African Braai meals, prepared with love and authenticity. To ensure your dining experience is convenient and enjoyable, we offer a local delivery service within a 5-kilometer radius from our restaurant.
**Delivery Radius:**
We deliver to addresses within a 5-kilometer radius from our restaurant location. Unfortunately, we do not offer shipping services beyond this radius. We are committed to delivering your food fresh and hot, ensuring it reaches your doorstep in the best condition.
**Delivery Fee:**
For all deliveries within our 5-kilometer radius, a flat delivery fee of R25 will apply. This fee helps us cover the costs associated with ensuring your order arrives promptly and in excellent condition.
**Delivery Times:**
Our delivery service is available during our regular business hours. You can check our opening and closing times on our website or by contacting our restaurant directly.
**No Shipping:**
Please note that Braai Block does not offer shipping services. We are a local restaurant focused on providing exceptional dining experiences to our nearby customers.
We are dedicated to serving you the authentic flavors of South African Braai cuisine. If you have any questions or concerns about our delivery policy, please feel free to contact us. Your satisfaction is our top priority, and we look forward to serving you soon.
Thank you for choosing Braai Block for your culinary delights!
Payment Policy
**Payment Policy for Braai Block**
At Braai Block, we are committed to providing you with a seamless and convenient dining experience. To ensure efficient and secure transactions, please take note of our payment policy:
**1. Online Payments:** We exclusively accept payments made online via Electronic Funds Transfer (EFT) or Credit Card for all orders, including those placed through WhatsApp.
**2. No Cash Payments:** We do not accept cash payments for orders placed through our website or mobile apps. Cash payments may only be considered when explicitly stated otherwise by our management.
**3. Secure Transactions:** Your financial security is of utmost importance to us. When making payments online, rest assured that our payment gateway is encrypted and secure, guaranteeing the safety of your personal and financial information.
**4. WhatsApp Orders:** Orders placed via WhatsApp are also subject to our online payment policy. Payment must be made using EFT or Credit Card, and payment instructions will be provided upon order confirmation.
**5. Payment Confirmation:** Once your payment is successfully processed, you will receive a confirmation email or WhatsApp message containing your order details and expected delivery or pickup time.
We appreciate your understanding and cooperation with our payment policy, which helps us maintain the efficiency and security of our operations. If you have any questions or require assistance, please feel free to contact our customer support team.
Thank you for choosing Braai Block. We look forward to serving you delicious meals with the utmost convenience.
*Management,
Braai Block Restaurant*
Cancellation Policy
**Braai Block Cancellation Policy**
At Braai Block, we are committed to providing you with the finest braai food experience in South Africa. We understand that sometimes plans change, and you may need to cancel an order. To ensure a seamless and fair process, we have established the following cancellation policy:
**Order Cancellation Timeframe:**
– Any order cancellation requested within 5 minutes of placing the order will not incur any charges.
**Cancellation Fee:**
– Orders cancelled after the initial 5-minute window will be subject to a 10% cancellation fee. This fee will be calculated based on the total order value.
**Contact Information:**
– To initiate a cancellation, please contact our Customer Service team via email at cserv@braaiblock.com or by phone at 0697056878. Please provide your order details for prompt assistance.
**Exceptions:**
– In cases of extenuating circumstances, we may consider waiving the cancellation fee. Please contact us as soon as possible if you believe your situation qualifies for an exception.
We value your business and strive to provide you with the best possible service. We hope this policy ensures transparency and fairness in our cancellation process. Thank you for choosing Braai Block for your braai food needs.
Food Safety and Quality Assurance
Food Safety and Quality Assurance Policy – Braai Block
At Braai Block, we are committed to ensuring the highest standards of food safety and quality in every aspect of our operations. We understand the critical importance of adhering to South Africa’s food safety regulations and strive to exceed these standards to provide our customers with the safest and highest-quality food products possible.
Our commitment to food safety and quality assurance includes:
1. Compliance with Regulations: We pledge to fully comply with all relevant food safety laws and regulations in South Africa. Our operations will always be in line with the guidelines set forth by the South African Department of Health and other governing bodies.
2. Employee Training: We invest in ongoing training and development for our staff to ensure that they are knowledgeable and skilled in food safety practices, including proper hygiene, food handling, and sanitation procedures.
3. Quality Control: We maintain rigorous quality control measures throughout our supply chain, from sourcing ingredients to the final product. This includes regular inspections and testing to guarantee the highest quality standards.
4. Traceability: We implement strict traceability systems to track the origin of our ingredients, allowing us to quickly respond to any potential safety concerns.
5. Continuous Improvement: We are committed to continuously improving our food safety and quality assurance processes through regular reviews, audits, and feedback from customers and regulatory authorities.
At Braai Block, we firmly believe that food safety is a fundamental right for our customers. We strive to be a beacon of trust and reliability in South Africa’s food industry, providing products that meet or exceed the highest food safety and quality standards. Our dedication to these principles is unwavering, ensuring that every meal prepared with Braai Block products is a safe and enjoyable experience.
Terms of Use for Online Ordering
**Braai Block Online Ordering Policy**
Welcome to Braai Block! We’re thrilled to serve you through our online ordering platform. Before you proceed, please take a moment to review our terms of use, which outline the rules and guidelines governing your online ordering experience.
**1. Ordering Process:**
– To place an order, you must create an account on our website.
– Ensure the accuracy of your order details, including delivery address and contact information.
– Payments are processed securely through our trusted payment gateway.
**2. Delivery:**
– We aim to deliver your order promptly and in the best possible condition.
– Delivery fees may apply, and estimated delivery times will be provided during checkout.
– Please notify us of any delivery issues within 24 hours.
**3. Cancellations and Returns:**
– Cancellation requests must be made before the order is prepared.
– For returns or quality issues, contact our customer support within 24 hours.
**4. Privacy:**
– We respect your privacy and protect your data as per our Privacy Policy.
**5. Usage Guidelines:**
– Use our platform responsibly and respect other users.
– Unauthorized commercial use or distribution of our content is prohibited.
By using Braai Block’s online ordering platform, you agree to abide by these terms. We reserve the right to update our policy periodically, so please review it regularly. Enjoy your delicious Braai Block experience!
Customer Support and Contact Information
Customer Support and Contact Information:
For all your inquiries and general information, please contact us at:
Office Number: 011 202 5009
(Strictly not for ordering)
For agent support and assistance with placing orders, you can reach us at:
Agent Support Number: 069 705 6878
(Operational Hours: Sun-Wed 9:00 AM – 7:50 PM, Thu-Sat 9:00 AM – 8:50 PM)
Preferred Contact: WhatsApp Texts
To share your feedback, complaints, or compliments, please use:
Feedback and Complaints Line: 067 922 9200
(Strictly for Complaints and Compliments)
If you are unable to reach us at the above number, kindly send us an email at:
Email: cserv@braaiblock.com
(Our dedicated team will respond within 24 hours)
At BraaiBlock, we value your input and aim to provide the best customer service experience possible. Thank you for choosing us, and we look forward to assisting you!
Terms of Loyalty or Rewards Programs
**Braai Block Loyalty & Rewards Program**
At Braai Block, we value and appreciate your loyalty. Our Loyalty & Rewards Program is our way of saying thank you for choosing us for your braai needs. We’re delighted to introduce you to the terms of our program, designed with your satisfaction in mind.
**How it Works:**
For every order placed on our Braai Block app, you’ll earn 1 loyalty point. These points are your tokens of appreciation from us.
**Redeem or Save:**
Once you’ve accumulated 20 points, you have the option to redeem them for R20 in Braai Block credits, or you can choose to save them for future use – it’s entirely up to you. Your points, your choice!
**Earning Rewards:**
As you continue to enjoy our delicious braai offerings, your loyalty points will keep growing, giving you even more reason to savor every bite.
**Stay Connected:**
To keep you updated on your points and exclusive offers, make sure to download our app and create an account. Our loyalty program is our way of expressing our gratitude, and we look forward to serving you on your braai adventures. Thank you for being a part of the Braai Block family!
Braai Block Third-Party Ordering Policy
**Braai Block Third-Party Ordering Policy**
At Braai Block, we are committed to ensuring a seamless and delightful ordering experience for our valued customers. To streamline the resolution process for any concerns or issues that may arise during third-party orders, we kindly request that complaints related to orders placed through the Mr D App and Uber Eats App be directed to their respective platforms.
We understand the importance of prompt issue resolution, and we take pride in our efficient customer support system on the Braai Block app. For all orders made directly through our app, we pledge to address and resolve any complaints or faults within 30 minutes.
Please note that while we prioritize resolving concerns on our platform, we may not be able to address issues related to third-party applications as swiftly. We appreciate your understanding and continued support of Braai Block. Your satisfaction is our top priority.
