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Food Safety and Quality Assurance Policy – Braai Block

At Braai Block, we are committed to ensuring the highest standards of food safety and quality in every aspect of our operations. We understand the critical importance of adhering to South Africa’s food safety regulations and strive to exceed these standards to provide our customers with the safest and highest-quality food products possible.

Our commitment to food safety and quality assurance includes:

1. Compliance with Regulations: We pledge to fully comply with all relevant food safety laws and regulations in South Africa. Our operations will always be in line with the guidelines set forth by the South African Department of Health and other governing bodies.

2. Employee Training: We invest in ongoing training and development for our staff to ensure that they are knowledgeable and skilled in food safety practices, including proper hygiene, food handling, and sanitation procedures.

3. Quality Control: We maintain rigorous quality control measures throughout our supply chain, from sourcing ingredients to the final product. This includes regular inspections and testing to guarantee the highest quality standards.

4. Traceability: We implement strict traceability systems to track the origin of our ingredients, allowing us to quickly respond to any potential safety concerns.

5. Continuous Improvement: We are committed to continuously improving our food safety and quality assurance processes through regular reviews, audits, and feedback from customers and regulatory authorities.

At Braai Block, we firmly believe that food safety is a fundamental right for our customers. We strive to be a beacon of trust and reliability in South Africa’s food industry, providing products that meet or exceed the highest food safety and quality standards. Our dedication to these principles is unwavering, ensuring that every meal prepared with Braai Block products is a safe and enjoyable experience.

Customer Support and Contact Information:

For all your inquiries and general information, please contact us at:
Office Number: 011 202 5009
(Strictly not for ordering)

For agent support and assistance with placing orders, you can reach us at:
Agent Support Number: 069 705 6878
(Operational Hours: Sun-Wed 9:00 AM – 7:50 PM, Thu-Sat 9:00 AM – 8:50 PM)
Preferred Contact: WhatsApp Texts

To share your feedback, complaints, or compliments, please use:
Feedback and Complaints Line: 067 922 9200
(Strictly for Complaints and Compliments)

If you are unable to reach us at the above number, kindly send us an email at:
Email: cserv@braaiblock.com
(Our dedicated team will respond within 24 hours)

At BraaiBlock, we value your input and aim to provide the best customer service experience possible. Thank you for choosing us, and we look forward to assisting you!

**Braai Block Loyalty & Rewards Program**

At Braai Block, we value and appreciate your loyalty. Our Loyalty & Rewards Program is our way of saying thank you for choosing us for your braai needs. We’re delighted to introduce you to the terms of our program, designed with your satisfaction in mind.

**How it Works:**

For every order placed on our Braai Block app, you’ll earn 1 loyalty point. These points are your tokens of appreciation from us.

**Redeem or Save:**

Once you’ve accumulated 20 points, you have the option to redeem them for R20 in Braai Block credits, or you can choose to save them for future use – it’s entirely up to you. Your points, your choice!

**Earning Rewards:**

As you continue to enjoy our delicious braai offerings, your loyalty points will keep growing, giving you even more reason to savor every bite.

**Stay Connected:**

To keep you updated on your points and exclusive offers, make sure to download our app and create an account. Our loyalty program is our way of expressing our gratitude, and we look forward to serving you on your braai adventures. Thank you for being a part of the Braai Block family!

Please Note: Orders placed without payment made will not be processed

Please read our T's & c's

Please text one of our sales agents after placing an order!

mind store operating hours before making order, we do not process orders after 19:40 Sun-Wed and 20:40 Thurs-Sat!

Please Note: Orders placed without payment made will not be processed

Please read our T's & c's

Please text one of our sales agents after placing an order!

mind our store operating hours before making order, we do not process orders after 19:40 Sun-Wed and 20:40 Thurs-Sat!